FAQ

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via CCAvenue and all major credit and debit cards such as Mastercard and VISA 

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 2 weeks, excluding weekends and public holidays.

The Standard courier delivery time frame is approximately 2-3 weeks and Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all deliveries in India. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all Indian deliveries.

Shipping is FREE for all Indian deliveries.

Yes, we can change the address until the order is shipped

We apologize for sending you an incomplete order. Please contact our Customer Care Team at orders@diaidesigns.com and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at orders@diaidesigns.com  with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at i orders@diaidesigns.com  and we will get back to you as soon as we can.

Kindly drop an email to our Customer Care Team at orders@diaidesigns.com  if you have not received your parcel after 10 working days and we will assist you accordingly

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at iorders@diaidesigns.com  and we will assist you further.

Yes, we ship worldwide and shipping charges are calculated at checkout.
Please note: Import Duty is not included as it depends on your personal purchase history.

Lab-grown diamonds are just like natural diamonds-both are made from carbon and have the same physical, chemical, and optical properties. Think of it like a test-tube baby: just as there's no difference between a test-tube and natural baby, there's no visible or structural difference between lab-grown and natural diamonds.

Yes! All our lab-grown diamonds come with IGI or SGL certification, ensuring authenticity, quality, and grading transparency.

Absolutely. All our pieces are crafted in 14kt or 18kt solid gold, and every item is BIS hallmarked, which certifies the purity of the gold used.

Absolutely! Our pieces are designed for everyday wear. You can go about your daily activities comfortably-just make sure to care for them properly to keep them shining.

Our necklaces are durable and won’t break under normal wear. However, if pulled forcefully, they may snap. In case of any accidents, don’t worry-we offer a *lifetime warranty* that includes basic repairs, polishing, and cleaning.

Yes! Our jewellery has been tested during workouts, showers, and even pool time. It's shower- and sweat-proof-just rinse it with clean water and pat dry after use to maintain its brilliance.

Prepaid orders: Free shipping within India.

COD orders: A minimal COD fee is applicable, based on the order value.

Consider your neck type (thin, medium, or broad) and where you'd like the necklace to sit-choker, mid-length, or long. We’re happy to help you choose the perfect fit-just reach out!

Yes, 100%. We work with trusted courier partners who specialize in handling fine jewellery. Every order is insured and tracked, and we take full responsibility until it reaches your doorstep.

The Diamond Girdle Program is our exclusive loyalty rewards program designed to thank you for shopping with DiAi Designs. You earn Diamond Points for purchases, referrals, reviews, and more-and redeem them for exciting gifts and perks!