DiAi Designs Return & Refund Policy

At DiAi Designs, we are dedicated to ensuring your satisfaction with every purchase. Our return, exchange, and buy-back policies are designed to provide you with flexibility and peace of mind.

Lifetime Warranty

We offer a lifetime warranty on basic repairs, re-polishing, cleaning, and rhodium. If you need assistance with these services, please contact us at support@diaidesigns.com, and we will guide you through the process. Shipping charges may apply.

Return & Exchange Policy

• Exchange: If the product does not meet your expectations, you may exchange it for another product of the same or greater value or opt for a lifetime store credit in your DiAi account. (Shipping and insurance costs may be deducted at our discretion.) Exchanges must be requested within 2 days of delivery.
• Return & Refund: You may return a piece and request a refund within 24 hours of receiving the item.

Please note: This policy does not apply to custom, personalized, engraved pieces, or complimentary gifts.

Upgrade & Buyback Program

Upgrade Program

• Receive 100% of the gold value and 90% of the diamond value at prevailing rates.  
• Once an item is exchanged, it cannot be exchanged again and will only be eligible for buyback in the future.
• Evaluation of the piece, including certifications, takes 3-5 business days.  
• If certificates are missing, the value will be adjusted to cover verification charges.  
• You can also opt for a lifetime store credit on DiAi Designs account. 

Buyback Policy

All our pieces can be sold back to us, after one year of purchase.

• Receive 100% of the gold value and 80% of the diamond value at prevailing rates.  
• Payment is processed via bank transfer or UPI within 5-7 business days after evaluation.  
• Evaluation of the piece, including certifications, takes 3-5 business days. Missing certificates will incur a deduction.